A large proportion of problems can be cured by the below information sheets.
Morco F11 to EUP11RS Conversion
Thermostats, Programmers and TRVs
Water Heaters - Poor Hot Water Delivery
Winterisation for Combi Boilers
Winterisation for Water Heaters
Retrofitting or Upgrading a Water Heater
Combi Boilers - Poor Hot Water Delivery
Hydraulic Assembly Repair Kit Instructions
GB Frost Damage - Spare Part Identification
Below are a range of videos designed to help with a variety of common issues.
How to restart a GB24/GB30 SII
How to restart a GB24/GB30 SIII
Re-pressurising a central heating system
Freeing off the pump GB24/GB30 (original)
Freeing off the pump GB24/GB30 SII
Freeing off the pump GB24/GB30 SIII
Further videos are available to Gas Safe engineers, please login to access these. If you do not already have a login, please click here to register.
Morco are committed to supporting their products in the field whether they are in or out of warranty. To this end we offer:
- Next day parts delivery service
- Large stock of spare parts; even for obsolete appliances
- A link to find Gas Safe Registered Engineers in your area
Warranty
If the problem cannot be resolved and the appliance is under warranty, then please contact the manufacturer of the Holiday Home, via the point of sale, if the boiler was an original fitment. The manufacturer and Morco will then arrange for an engineer to visit and resolve the problem. If the boiler was not an original fitment, we would recommend asking the commissioning engineer to call us in front of the boiler or reporting the issue to the point of sale.
A speedy resolution is assisted by the provision of the following key information:
- Model Number of the Appliance - e.g. D61B, D61E, G11E, F11E, F11EL, FEB24E/ED/ED3* or GB24/GB24 SII
- Description of the problem - e.g. appliance fails to ignite or central heating works but no hot water
- The "fault code" if the appliance has an LCD display
Out of Warranty
If the appliance is out of warranty, then we suggest you read the relevant information sheet for the relevant appliance. If the solution is not apparent then click on the "Find an Engineer" on the navigation bar for one registered by Gas Safe, to provide assistance.
All prices shown on this website are in GBP Sterling (£). For any orders from outside the UK please contact Morco Products Ltd for a quote.
Registered Address: Morco Products Ltd, Morco House, Riverview Road, Beverley, East Yorkshire, HU17 0LD
Sales Hotline - 01482 325 456
Fax Hotline - 01482 212 869