Gas Water Heater Safety Upgrade Form

If you own or have installed or sold one of the affected appliances - Primo 6 (MP6), Primo 11 (MP11), EUP6 & EUP11, please complete the below form to enable us to organise for an engineer to conduct the required safety upgrade to the water heater. If the appliance is yours, we will need the location and serial number of the appliance. If you installed or sold one, we will need either the location and serial number of the appliance or the details of the customer so we can contact them directly. If you are not sure which appliance you have or how to find the serial number, please read our guide which will assist you.